A
good executive is not a boss—he is like a servant! A good executive
simply is not arrogant. He listens to his employees. When the top people
don’t communicate with those under them, then of course they don’t
understand them or their problems. When that happens they’re headed for
trouble!
Executives
at any level should listen to those under them. They are responsible to
make the final decisions, but being an executive does not mean that he
has all the ideas and does all the thinking and all the consulting just
within himself. A good executive will listen to others. A good assistant
often knows more about his boss’ business than he does— and he should!
The boss shouldn’t have to be involved with every little thing, but
someone needs to be.
A
good boss understands that his assistant is more familiar with the
extent of the work and the urgency of it, and he will respect that and
usually take his assistant’s suggestions.
When
it comes to plans and goals and motivation and other overall aspects of
the work, the executive is supposed to be good, or he shouldn’t be the
boss. But when it comes to practical matters, an executive ought to
listen to his helpers, because his helpers probably know more about it
than he does.
A
good executive will listen to his workers’ suggestions, discuss, agree
with them on a course of action, and then leave them alone to carry out
the work, just checking now and then to see that they are producing and
don’t make any serious mistakes. That’s really the job of the
executive—to keep things moving. He should let his people recommend the
work, initiate the work, and by all means carry out the work. Only a
beginner, only a brand-new, immature junior executive tries to run
everything and tell everybody what to do. He’s never been in that
position before and doesn’t know what to do or how to do it, but he
pretends to as he sits at his desk giving out orders. It’s a very
foolish executive or boss who works that way.
A
wise executive, when he wants to get a certain thing done, calls in his
counselors and listens to them, and then decides whose advice is best.
And whom does the executive appoint to carry out that job?—One of the
others that had a different plan? Of course not! He gives the job to the
one whose idea it was. Any smart executive is going to pump people
power! He is not going to try to be the pump, or the pump handle, or the
water, or the bucket. He’s merely going to be the guiding hand that
takes hold of the handle and pumps. All he does is keep the pump in
motion.
A
good executive will try to keep everybody happy, because everybody has a
right to be happy and to do the work he likes to do and wants to do if
he’s qualified. If there’s going to be an effective team, every member
must work together with all the other members—not just one, not justa few, not even the majority, but all! They must
learn to work together, listen to each other, counsel together, agree
together, decide together, and then work it out together.
As
in the human body, you can’t say that you have no need of even one
little member. You need every fingernail, every cell, as well as every
organ, and every limb. Every member of the team is needed and everybody
is important, from the lowliest to the mightiest, from the most
insignificant to the seemingly most important. Everyone has his job,
everyone is needed, and all must work together in unity, harmony, and
cooperation.
Talk
together, discuss together, counsel together, agree together, decide
together, care together, grow together, and enjoy the results of your
work together. Then and only then will you be a wise leader and a good
executive.
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